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Troubleshooting

I paid but my subscription shows as inactive

This usually resolves within a few minutes. Try:

1. Wait 2-3 minutes — Stripe webhooks may take a moment.
2. Refresh the extension popup — Close and reopen it.
3. Check your email — Confirm you received a Stripe receipt.
4. Use the same email — The extension matches by email address.

If still inactive after 10 minutes, contact support with the email you used to pay.

Tags: subscription inactive payment not-working billing

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